Telephone Health Advisory Service (THAS)

Updated: Wednesday April 29, 2015

This is a service for enrolled/rostered patients only.

Call: 1-866-553-7205 / TTY: 1-866-250-3379

In an emergency, you should call 911 or go to your local hospital emergency department.

About THAS:

THAS is a free, confidential telephone service that is available to enrolled/rostered patients for health advice from a Registered Nurse when the Smithville Medical Centre FHT office is closed.

Patients who call THAS have access to Ontario Registered Nurses who will provide them with symptom based health advice and information. In addition, THAS nurses will have access to the on-call physician and when appropriate will call the physician for secondary triage regarding the callers’ concerns.

What happens when you call:

Patients who call THAS are connected to a nurse or a patient assistant representative.
Once patients are transferred to a nurse, their demographic information and enrolment (rostered) status is verified.
Based on the THAS nurse’s assessment and the clinical guidelines, the nurse will provide self-care advice, direct the patient to their physician’s office (within 24-72 hours), contact the on-call physician or direct the caller to the nearest emergency department.
Should secondary triage be necessary, the THAS nurse will contact the on-call physician.
With caller’s consent the THAS nurse will also send a fax detailing the caller’s encounter with the service to caller’s primary care physician.

If you are not an enrolled/rostered patient of the Smithville Medical Centre FHT, then you can call Telehealth Ontario 1-866-797-0000 / TTY: 1-866-797-0007.

Site Map